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Account Section Overview
Account Section Overview

A complete overview of the account section on seclock.com, including Orders, Invoices, Quotes, and more.

Dan Zappulla avatar
Written by Dan Zappulla
Updated over a week ago

Your SECLOCK.com account section gives you a wealth of information at your disposal.


Account Dashboard

Visit your Account Dashboard by clicking the user icon at the top of any page, and then Dashboard.

Here on your Account Dashboard, you'll find top-level information like your account number, current terms, total balance, and year-to-date orders and sales.

You can explore any of those subsections by clicking their corresponding button, labeled Invoices, Orders or Reports, respectively.

You can also navigate using the menu on the left side of the page (note that mobile devices will display the menu on top).


Orders

On the Orders screen, you'll find your complete order history and details for each order, including order number, date, reference number, status, PO number, total amount.

Shipping information can be found by clicking on the paper airplane icon.

Click on the order number to get details about that order.

Use the calendar in the top right to display orders from a specific date range. Select from a list of pre-defined time periods or enter your own dates.

On the top left, you'll see three buttons: COPY, CSV, and EXCEL.

"COPY" will copy all of the information displayed in this table at once.

"CSV" and "EXCEL" allows you to export this information as a csv or xlsx.

In the header of each column are two dim gray triangles. Click on that icon to sort your orders by the data in that column.

In addition, you'll notice a search bar just below the date range calendar. This search feature is capable of quickly filing through data in all columns. Try typing a date, order number, amount, reference number, or whatever else might be helpful.
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Invoices

Click Invoices in the menu on the left.

Similar to Orders screen, this screen shows Invoice Numbers, Dates, Order Numbers, Invoice Status, PO Numbers, and Amounts. Use the download icon In the Actions column to download a PDF copy of an invoice.


Reports

Click Reports in the left menu to load the Reports screen -- here, the format is familiar with one significant change. Three different views are now available at the top: SKU Summary, SKU Detail and Manufacturers.ย 

The SKU Summary view shows a top-level order history by SKU. SKU Detail gets a little more in-depth, showing order history by SKU and Order. The Manufacturers view shows your order history by manufacturer.

All three views allow you to copy and export the data, and filter it by the date range of your choice.
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Quotes

Click Quotes in the left menu to view quotes that you've built on seclock.com, along with any quotes you've received from the SLD team. Quotes are valid for 45 days -- you can view each quote's expiration date in the table on this page.



Favorites and Saved Carts

The next two options in the left menu, Favorites and Saved Carts, allow you to view any items you've favorited and carts you've saved. Need help with favorites and saved carts? Check out our full step-by-step tutorial, which explains the process in-depth.



Returns/RMA Process

Clicking Returns in the left menu will detail the entire process of returning an item, starting with contacting the item's manufacturer. We offer a full list of manufacturer support numbers and offer a convenient RMA tool if the item must be sent back to SECLOCK.



Profile/Changing Your Password

The Profile link in the left menu allows you to change your seclock.com email address and/or password. We have a step-by-step video tutorial that walks you through this process.


Links Discussed in this Tutorial

For further assistance, please visit seclock.com and click the chat bubble on the bottom-right of any page. We're here to help!

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